Customer service doesn’t end with the sale. We provide a variety of after-sale services.
If dentists have any question about dental restoration, we are ready to communicate closely with the dentist to figure out the best solution. Product feedback and complaints are solved in a timely manner and we treat them as opportunities to improve our quality and provide better user experience. Regular quality meeting is held with our client to review and evaluate the performance, identify areas for improvement and develop strategies to enhance quality standards and customer satisfaction.
Our customer service department can provide technical support when customer have no idea how to choose the suitable material or right restoration solution. Any product feedback and customer complaint will be dealt within 24 hours and our sales will offer useful suggestion for tooth repairing method.
The periodic meeting of product quality management make sure we can solve with client's doubt at the first time and better understanding end user's demands.
It's available for us to support after sales service for the group of customers who placed the order to us before, once he does not satisfy with the occlusal plane and fitting with the remaining crown when received the finished model, it's acceptable to send previous dentures back, our technician will find out the reason and decide to remake or change the restoration plan.
Meanwhile, there are some cases who make part of denture in other company, we can help to finish according to the bite and impression provided by customer. No matter whether you have or haven't cooperated with our lab before, we would be glad to offer tooth repairing solution if needed.
English
